The platform that
thinks ahead
Kitenga surfaces what matters, connects what others miss, and builds intelligence from every interaction — automatically. Your CRM, marketing, events, and analytics in one platform, with AI at the core.
Your tools don't talk to each other.
Your AI shouldn't be another silo.
Most organisations run 5–10 disconnected tools. CRM here, email marketing there, events in another system, analytics in a spreadsheet. Every vendor adds an AI chatbot that can only see its own data. The result? More tools, not more intelligence.
Kitenga replaces all of these with one platform.
AI that acts, not just answers
While others add chatbots, Kitenga weaves intelligence into everything. The platform proactively surfaces insights, enriches profiles, classifies contacts, and optimises timing — without anyone asking it to.
Progressive profile intelligence
Every form, event registration, support conversation, and survey response automatically enriches contact profiles. The AI identifies what's missing and fills gaps across touchpoints — building understanding, not just storing data.
Proactive daily briefings
Each morning, the AI surfaces what changed overnight — new risks, engagement shifts, opportunities, and anomalies. Your team starts the day knowing what matters, not searching for it.
Persona classification & send-time optimisation
The AI classifies every contact into behavioural personas and learns when each person is most likely to engage. Messages arrive at the right time, in the right tone, through the right channel — automatically.
Health alerts before it's too late
Engagement drops, sentiment shifts, and churn signals are detected early. The platform flags at-risk contacts and organisations before they disengage — giving your team time to act, not just react.
Why Kitenga is different
Not another tool in your stack. A replacement for the stack.
AI at the core, not bolted on
Kitenga wasn't built as a CRM with AI features added later. AI is the foundation — persona classification, progressive profiling, send-time optimisation, health alerts, and daily briefings are native to the architecture. They work because they see everything.
Others: AI chatbot that can only see one module's data
Your data, your database
Every tenant gets their own isolated database. Not shared tables with row-level filtering — a completely separate database with encrypted credentials. Your data never touches another customer's infrastructure.
Others: Shared multi-tenant tables with access control policies
Replace five tools, not add a sixth
CRM, marketing automation, event management, customer data platform, analytics, helpdesk, and CMS — all in one platform. Data flows between modules naturally because they were built together. No integration middleware. No sync failures. No 'which system is the source of truth?' debates.
Others: Best-of-breed tools that need middleware to talk to each other
Everything you need.
Nothing you don't.
Nine modules, one platform. Data flows naturally between them because they were built together — not integrated after the fact.
CRM
Relationships, not records
Organisation hierarchy, contact profiles, service catalogue, contracts with milestones. Dual-level engagement scoring at contact AND organisation level.
Marketing Automation
Email, SMS, WhatsApp — unified
Multi-channel campaigns with persona-aware content. Journey orchestrator with market/language branching. Send-time optimisation per contact.
Event Management
Full lifecycle, built in
Series, events, sessions. Public registration with capacity management. QR check-in. Exhibitor packages. Post-event surveys with auto-trigger. Not a separate tool.
Analytics & BI
Describe it, see it
AI generates dashboards from natural language. Scheduled reports. 16 BI views for Tableau/Power BI. NPS, sentiment, and experience-retention correlation.
Customer Data Platform
Identity resolution across devices
Cross-device identity resolution with probabilistic matching. Progressive profiling. 5 ad platform connectors. Consent-aware audience activation.
Helpdesk & Inbox
Support with full context
Shared inbox with AI triage. Ticket management. Knowledge base with AI chatbot. Every support interaction enriches the customer profile.
Sales Pipeline
Deals with intelligence
Configurable pipeline stages. Deal briefings. Sales tasks. Stage-time tracking. AI-driven lead scoring with churn risk and upsell potential.
CMS & Content
Build and publish
Landing page builder with 25 block types. Blog, release notes, PD Hub articles. Feature flags. Outbound webhooks with HMAC signing.
Surveys & Feedback
Listen and learn
Qualtrics, Typeform, Google Forms — or custom. NPS, CSAT, CES scoring. Sentiment analysis. Auto-trigger surveys after events. Experience-engagement correlation.
How it works
From first import to AI-driven intelligence in weeks, not months.
Connect your world
Bring in your existing data — contacts, organisations, events, email history. Import via CSV, SFTP, or connect directly to HubSpot, Stripe, PostHog, and more. Your data starts working together from day one.
Intelligence builds itself
As interactions happen — form submissions, event registrations, support conversations, survey responses — Kitenga enriches profiles, classifies personas, detects patterns, and builds a complete picture. No manual data entry.
Your team acts with confidence
Daily briefings surface what matters. Health alerts flag risks early. Campaigns reach the right people at the right time through the right channel. Reports generate from a description. Your team makes better decisions, faster.
Built for complexity
Kitenga thrives where simple CRMs break down — organisations with multiple stakeholder types, complex engagement models, and data spread across systems.
Education
Purpose-built for education sector complexity. Academic calendar awareness, student lifecycle tracking from enquiry to enrolment, agent/provider relationship management, event management with QR check-in, and post-event survey integration.
Universities, polytechnics, government education agencies, ed-tech companies
Government & public sector
Multi-stakeholder engagement across regions and markets. Compliance-ready with audit trails, data retention policies, and NZISM-aligned security controls. Per-tenant database isolation for data sovereignty.
Crown entities, trade agencies, sector bodies, regional councils
SaaS & technology
Product usage analytics correlated with CRM data. Trial intelligence, onboarding milestone tracking, churn prediction, and feature adoption scoring. The same platform Kitenga was built on — proven at scale.
SaaS startups, platform companies, technology providers
“We tried HubSpot, Marketo, and half a dozen other tools. None of them could give us a single view of our customers across events, support, marketing, and product usage. So we built Kitenga — the platform we wished existed.”
Teachers Buddy
NZ education technology company — Kitenga's first customer and the reason it exists
Simple pricing. No surprises.
One platform, one price. Not per-seat escalation that punishes you for growing.
Based on contact volume and modules needed. Flat monthly fee.
Stop integrating.
Start knowing.
See how Kitenga replaces your fragmented tool stack with one platform where every interaction builds intelligence.