Support with complete context
Your team sees the customer's entire journey the moment they reach out. No more "can you tell me your account number?" - just immediate, informed help.
Every conversation starts with full context
Stop asking customers to explain their history. See everything that matters before you even respond.
Complete Customer Timeline
See every interaction, purchase, support ticket, and product usage event in one unified view. No more asking customers to repeat themselves.
Health Score Visibility
Instantly see if a customer is thriving or at risk. AI-calculated health scores based on usage patterns, engagement, and sentiment.
Account Context
Know their plan, billing status, feature usage, and key contacts before you even say hello. Full CRM data at your fingertips.
Risk Alerts
Proactive warnings when high-value customers show signs of churn. Escalate automatically before they reach out.
"Hi, I'm having trouble exporting my reports to PDF. The button doesn't seem to work..."
Intelligent routing that just works
The right ticket to the right agent, every time. No manual triage, no cherry-picking, no bottlenecks.
Intelligent Routing
AI routes tickets to the right agent based on expertise, workload, customer tier, and issue complexity.
Auto-Classification
Tickets are automatically tagged, categorized, and prioritized based on content analysis and customer context.
SLA Management
Automated SLA tracking with escalation rules. Never miss a response deadline with proactive alerts.
Priority Scoring
AI scores each ticket based on urgency, customer value, and potential impact. Focus on what matters most.
Every channel, one inbox
Email, chat, phone, social - it all flows into one unified queue. Customers get consistent support regardless of how they reach out.
Shared inbox with collision detection and smart assignment
Live Chat
Embeddable widget with typing indicators and file sharing
Phone
VoIP integration with call recording and transcription
Social
Twitter, Facebook, and Instagram DMs in one queue
AI that makes agents superheroes
Not here to replace your team - here to make them faster, smarter, and more effective.
AI Agent Assist
Real-time response suggestions based on your knowledge base and past successful resolutions. Agents work faster with AI at their side.
Smart Summaries
Long threads summarized in seconds. Handoffs between agents include AI-generated context so nothing gets lost.
Sentiment Detection
AI detects frustrated or escalating customers in real-time. Managers get alerts before situations spiral.
Auto-Resolution
Common questions answered automatically with AI that learns from your best agents. Humans handle what matters.
Ready to transform your support?
Join teams who resolve tickets faster, keep customers happier, and actually enjoy support.